.--- We service what we sell --- CRX is a distributor and we are a service center. We have received many inquiries regarding our warranty service policies. Free warranty support is provided on all our products and all our work. We stride for perfection and to maintain a happy customer base. |
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Benefits to using CRX
- Knowledgeable and committed staff
- Local US Based service
- Fast turn around
- Weekend and evening support
- Proven performance
First Year Warranty
First year warranty coverage begins the day you receive your motor. 1st year warranty is stem to stern with the exception of exclusions which are covered in our manual. Examples of non covered damage is crash, water damage (flood), FOD, Damage, etc.
SWIWIN/CRX Turbines Limited Lifetime Warranty
CRX covers most internal turbine parts for the life of the motor. For a list of parts covered under the limited lifetime warranty, please refer to our manual.
CRX Warranty/Maintenance Support Package - Starting at 250.00 per engine
We are aware of an issue with inconsistency in warranty support. In response, we have initiated a Warranty/Maintenance Support option - Within 30 days of purchase, any user who has purchased a new turbine, whether direct from Swiwin or from an outside dealer will have the option to add our warranty/maintenance package to give peace of mind in the event of a failure. The cost of this package 275.00 for each engine. 2 or more motors will be included for 250 per engine. This also entitles the user to flat rate cost on service when maintenance comes due (25 hours).
SWIWIN/CRX 25 hour service (with warranty or maintenance)
In order to maintain lifetime coverage, please maintain 25 hour service intervals. The cost of the service is $290.00. During this service, the motor is examined for any sign of wear. Bearings are changed and the unit is re-balanced. Any needed, warranted parts are replaced with the service. For items not covered under warranty, the owner will be contacted before any work is commenced in order to discuss any estimated costs. Please refer to our manual for more warranty and service interval details and exclusions.
Motors that are not maintained at regular 25 hour maintenance will be serviced at standard CRX Time and Materials rates.
Optional Replacement of Glowplug - A glow plug is equivalent to a light bulb. We know that sooner or later that the plug will begin to fail and will later burn out. Unfortunately, a glow plug requires more work to get to and to re-balance the engine than does a bearing change so it is recommend to change the glow-plug at the time of service. Talk to us about having your glow plug changed when your motor is in for service.
Exclusions to Warranty
Warranty and/or extended coverage does not apply under the following circumstances:
- The turbine is used for commercial or institutional (school) use
- The turbine was submerged in water
- The turbine has been modified in any fashion, i.e., mechanical or electrical
- Any attempt to repair
- Any dismantling of the turbine
- Any crash regardless of cause
- The turbine was not cooled properly
- Improper electrical connections
- Turbine serial number has been removed or altered.
- Turbine is found to have been operated with 2 cycle oil
- Knowledgeable and committed staff
- Local US Based service
- Fast turn around
- Weekend and evening support
- Proven performance
First Year Warranty
First year warranty coverage begins the day you receive your motor. 1st year warranty is stem to stern with the exception of exclusions which are covered in our manual. Examples of non covered damage is crash, water damage (flood), FOD, Damage, etc.
SWIWIN/CRX Turbines Limited Lifetime Warranty
CRX covers most internal turbine parts for the life of the motor. For a list of parts covered under the limited lifetime warranty, please refer to our manual.
CRX Warranty/Maintenance Support Package - Starting at 250.00 per engine
We are aware of an issue with inconsistency in warranty support. In response, we have initiated a Warranty/Maintenance Support option - Within 30 days of purchase, any user who has purchased a new turbine, whether direct from Swiwin or from an outside dealer will have the option to add our warranty/maintenance package to give peace of mind in the event of a failure. The cost of this package 275.00 for each engine. 2 or more motors will be included for 250 per engine. This also entitles the user to flat rate cost on service when maintenance comes due (25 hours).
SWIWIN/CRX 25 hour service (with warranty or maintenance)
In order to maintain lifetime coverage, please maintain 25 hour service intervals. The cost of the service is $290.00. During this service, the motor is examined for any sign of wear. Bearings are changed and the unit is re-balanced. Any needed, warranted parts are replaced with the service. For items not covered under warranty, the owner will be contacted before any work is commenced in order to discuss any estimated costs. Please refer to our manual for more warranty and service interval details and exclusions.
Motors that are not maintained at regular 25 hour maintenance will be serviced at standard CRX Time and Materials rates.
Optional Replacement of Glowplug - A glow plug is equivalent to a light bulb. We know that sooner or later that the plug will begin to fail and will later burn out. Unfortunately, a glow plug requires more work to get to and to re-balance the engine than does a bearing change so it is recommend to change the glow-plug at the time of service. Talk to us about having your glow plug changed when your motor is in for service.
Exclusions to Warranty
Warranty and/or extended coverage does not apply under the following circumstances:
- The turbine is used for commercial or institutional (school) use
- The turbine was submerged in water
- The turbine has been modified in any fashion, i.e., mechanical or electrical
- Any attempt to repair
- Any dismantling of the turbine
- Any crash regardless of cause
- The turbine was not cooled properly
- Improper electrical connections
- Turbine serial number has been removed or altered.
- Turbine is found to have been operated with 2 cycle oil
Swiwin Turbines are manufactured using metals alloys that have been meticulously selected to maximize performance and reliability. The design of the turbine and the controls is based on the input from software, mechanical and design engineers from around the globe. The emergence of Swiwin is the culmination of all efforts, both current and previous, with hundreds of thousands of hours spent in engineering, testing and field assessments, resulting in the most reliable turbine in the world. *The size of the units has systematically been reduced while the output has been proportionality increased in most cases resulting in the highest power to size ratio of any microturbine manufacturer in existence today. Swiwin has implemented a controls process to monitor the internal operation of the turbines so well that we are bordering on a unit that exceeds the standard 25 hour mean time between maintenance periods that has been established for all microturbines. This translates into unmatched performance and dependability. *based on a comparison study |